Wednesday, July 29, 2015

Frequently Asked Questions



Hello and welcome back to the MCCU blog. Throughout the week, MCCU employees answer various questions about our products, account balances, and locations. This week, we are going to answer the most frequently asked questions in order to allow our members to have a better experience at our credit union.
 
1.) What is your minimum balance?
  • The minimum balance to open a savings account is $5. The $5 is the membership to the credit union and is returned to each member if/when they close their account.
  • There is no minimum balance required to open up a regular checking account.
2.) Are checks free?
  • When you first open up a regular checking account, 8 starter checks are included.
3.) Do you participate in shared branching?
  • We do not participate in shared branching, but do participate in the co-op, and offer ATM service free of charge if you are a member of another credit union that also participates in the co-op.
  • To find which ATMs near you participate in the co-op, visit http://co-opcreditunions.org/locator/?loctype=AS and find which locations provide surcharge free access to your money.
4.) What's my balance?
  • We are always happy to provide members with their account balances free of charge whether that be over the phone or in person. However, there are additional methods for members to check their balances themselves.
  • Online banking is free and secure. You can check balances, transfer funds, and pay bills.
  • New! Mobile App: This gives detailed accounts about your savings, checking, and status of checks.
  • Mobile Money: if you are enrolled in Mobile Money, you can have text alerts set up and have your account balance and history sent via text. 
5.) Do you have other branch locations?
  • Yes, we have a Battle Creek branch, which opened in 2008, in addition to our Marshall branch, located at: 1157 East Michigan Ave, Battle Creek, MI 49014.
 
"I'm a big advocate of financial intelligence."
--Daymond John: entrepreneur, investor, author